Sales Policy for BoldlyHato

Effective Date: January 3, 2025

Welcome to BoldlyHato! We are excited to offer a variety of high-quality plants and gardening products to enhance your home or business environment. Whether you’re an experienced horticulturist or just starting your gardening journey, our curated selection of plants and plant care essentials will help you cultivate your green space with ease and joy.

This sales policy outlines the terms and conditions of our products, services, and customer rights when shopping with us. By making a purchase through our website or visiting our store, you agree to abide by the terms outlined in this policy.

1. Product Availability

At BoldlyHato, we take pride in offering a wide range of high-quality plants and gardening products. However, due to the nature of the business, product availability can vary. In the event that an item you ordered is out of stock or discontinued, we will notify you promptly and offer alternative options or a full refund. Please note that while we strive to keep our website up to date, inventory may change rapidly.

If you wish to inquire about the availability of any specific product before placing an order, feel free to contact us at info@boldlyhato.com or call us at (336) 395-8890.

2. Pricing and Payment

All prices listed on our website are in US Dollars (USD) and are subject to change without notice. However, once your order has been placed and confirmed, the price you were quoted at checkout will be honored.

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment gateways available on our website. Payments are processed securely using encryption technology to ensure your information is protected.

3. Order Confirmation

After placing an order, you will receive an order confirmation email detailing the products you purchased, along with the total cost, including taxes and shipping charges (if applicable). Please review this information carefully. If any details are incorrect or if you need to make any changes, please contact us as soon as possible.

Once your order is shipped, we will send you a tracking number so you can monitor the progress of your delivery. If you do not receive your tracking information within a reasonable time, please reach out to us at info@boldlyhato.com.

4. Shipping and Delivery

We offer nationwide shipping across the United States. Shipping charges are calculated based on the weight, size, and destination of your order. Shipping costs will be displayed at checkout before finalizing your purchase.

Delivery times may vary depending on your location, the carrier, and the size of your order. We typically process orders within 2-3 business days, but during peak seasons, such as holidays, processing times may be longer.

In the unlikely event that your order is delayed, we will keep you updated and provide a new estimated delivery date.

For orders being shipped to locations outside of the United States, additional customs duties or taxes may apply, which are the responsibility of the customer. We recommend checking with your local customs office for more information regarding international shipping requirements.

5. Returns and Refunds

At BoldlyHato, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy for certain items. The following conditions apply:

  • Returns must be initiated within 14 days of receiving your order.
  • Products must be returned in their original condition, including packaging, tags, and accessories.
  • Plants that have been damaged due to neglect, improper care, or handling are not eligible for return.
  • Non-plant products (such as planters, gardening tools, and accessories) may be returned if they are unopened and unused.

To request a return or refund, please contact our customer service team at info@boldlyhato.com with your order number and a brief description of the issue. We will provide you with instructions on how to proceed.

Once we receive your returned item, we will process the refund or exchange based on your preference. Please note that shipping charges are non-refundable.

6. Cancellations

We understand that plans can change, and if you need to cancel an order, we will do our best to accommodate your request. Orders can be canceled as long as they have not yet been processed or shipped. Please contact us immediately at info@boldlyhato.com or (336) 395-8890 if you wish to cancel your order.

7. Customer Service and Support

Our customer service team is here to help you with any questions or concerns you may have about your order, products, or plant care. You can reach us through the following channels:

We strive to respond to all inquiries within 24 hours on business days. If you have a question about a specific plant or gardening product, please don’t hesitate to ask. Our knowledgeable team is happy to assist you!

8. Care Instructions for Plants

Plants are living organisms that require proper care to thrive. We provide care instructions for all of our plants, which are included with each order. We recommend that you carefully follow these instructions to ensure the health and longevity of your plants. Should you have any questions or need additional care tips, our customer service team is available to assist.

9. Privacy and Security

At BoldlyHato, your privacy and security are our top priority. We are committed to protecting your personal information and ensuring that all transactions made through our website are secure. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.

10. Website Terms of Use

By using our website, you agree to the terms outlined in our Terms of Service, which govern your use of our site and your interactions with BoldlyHato. These terms include the acceptable use of our website, prohibited activities, and liability disclaimers. Please review our Terms of Service before making a purchase.

11. Changes to This Policy

BoldlyHato reserves the right to update or modify this sales policy at any time. We will notify customers of significant changes by updating the date at the top of this page. We recommend reviewing this policy periodically to stay informed of any updates.

Contact Information: