Privacy Policy for BoldlyHato

Effective Date: January 3, 2025

At BoldlyHato, we value the privacy and security of our customers and are dedicated to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make purchases, or interact with our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described, please refrain from using our website.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information: This includes information you provide to us, such as your name, email address, mailing address, phone number, and payment information when making a purchase, signing up for newsletters, or contacting us.

  • Order and Transaction Data: We collect data related to your purchases, including product details, purchase history, and payment processing information.

  • Website Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, device information, and browsing patterns. This is typically done through cookies and other tracking technologies (explained further below).

  • Customer Service Interactions: If you contact our customer service team, we may collect information related to your inquiry, including communications via email, phone, or live chat.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Transactions: We use the information you provide to complete your orders, process payments, and ship your products.

  • To Improve Customer Experience: We use your data to enhance our website, improve our services, and personalize your shopping experience.

  • To Communicate with You: We may use your email address or phone number to send order confirmations, shipping updates, promotional offers, and other customer service communications. You can opt-out of marketing emails at any time by following the unsubscribe link in the email or by contacting us directly.

  • To Process Refunds and Returns: We use your information to handle returns, refunds, and exchanges in accordance with our return policy.

  • To Comply with Legal Obligations: We may use your information to comply with legal obligations or respond to legal requests from authorities.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption: We use secure socket layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission over the internet.

  • Secure Storage: Your personal and payment information is stored securely in compliance with applicable data protection regulations.

  • Access Control: Only authorized personnel have access to your personal information to perform their duties. We require our employees and third-party service providers to maintain the confidentiality of your data.

While we implement strong security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to doing our best to protect your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activity on our website. A cookie is a small text file stored on your device that helps us recognize you when you return to our site. Cookies enable us to provide a personalized shopping experience, remember your preferences, and track website usage to improve our services.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the operation of our website, such as for processing transactions or managing your shopping cart.
  • Performance Cookies: These cookies help us analyze website traffic and user behavior, allowing us to improve website functionality.
  • Functional Cookies: These cookies allow our website to remember your preferences, such as language selection and previous searches.
  • Advertising Cookies: These cookies help us deliver targeted advertisements to you based on your browsing activity. You can opt-out of targeted ads by adjusting your browser settings or using third-party opt-out tools.

You can control cookies through your browser settings, including deleting or blocking them. However, please note that some features of the website may not function properly if you disable cookies.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who assist us in running our business and providing services to you, including:

  • Payment Processors: We share payment information with trusted payment processors (such as credit card companies and banks) to complete transactions.

  • Shipping Partners: We share your address and order details with shipping carriers to deliver your products.

  • Service Providers: We work with third-party service providers for website hosting, email marketing, data analysis, customer support, and other business functions. These providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal requests from government authorities.

6. Your Rights and Choices

You have several rights regarding your personal information. These include:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You have the right to request corrections to any inaccuracies in your personal information.

  • Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., when we are required to retain it for legal or business purposes).

  • Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link in any marketing email or contacting us directly.

To exercise any of these rights, please contact us at info@boldlyhato.com or call (336) 395-8890. We will respond to your request in accordance with applicable data protection laws.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by BoldlyHato. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Once your personal information is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

BoldlyHato reserves the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By continuing to use our website and services after any changes are made, you accept and agree to the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

BoldlyHato
1819 Fairview St #A, Burlington, North Carolina
Phone: (336) 395-8890
Email: info@boldlyhato.com
Website: www.boldlyhato.com