Refund and Return Policy for BoldlyHato

Effective Date: January 3, 2025

At BoldlyHato, we strive to provide the highest quality plants and gardening products, ensuring that each item you purchase meets your expectations. However, we understand that sometimes situations arise where a return or refund may be necessary. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are accepted. Please read this policy carefully before making a purchase.

1. General Policy

We want all of our customers to be satisfied with their purchases. If you are not completely satisfied with your order, we offer a return and refund process under the conditions outlined below. Please note that all return requests must be made within 14 days from the date of delivery. After this 14-day period, we will no longer accept returns or process refunds unless otherwise specified in this policy.

Our goal is to ensure a smooth and positive experience for all of our customers. If you are unsure whether a product is eligible for return or if you need assistance, please don’t hesitate to reach out to our customer service team at info@boldlyhato.com or call us at (336) 395-8890.

2. Eligibility for Returns

We offer returns for most items purchased through our website; however, some products have specific requirements. To be eligible for a return:

  • Plants:
    Due to the living nature of plants, we only accept returns for plants that are damaged or defective upon delivery. If you receive a plant that is visibly damaged or dead upon arrival, please contact us within 48 hours of receiving your order with photographic proof of the issue. This will help us expedite the return process.
    Plants that have been damaged due to improper care after delivery (such as incorrect watering, exposure to extreme temperatures, or neglect) are not eligible for return. We recommend reviewing our plant care instructions for proper maintenance to ensure the longevity of your plants.

  • Non-Plant Products (such as planters, garden tools, and accessories):
    These items can be returned within 14 days as long as they are unused, unopened, and in their original packaging. If the item has been opened or used, we will be unable to accept a return.

  • Sale and Clearance Items:
    Items purchased during sales, promotions, or clearance events are generally non-returnable unless defective or damaged upon arrival. Please check the product page for specific return details related to promotional items.

  • Gift Cards:
    Gift cards are non-returnable and non-refundable.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at info@boldlyhato.com or call (336) 395-8890. Include your order number, the reason for the return, and any supporting documentation (e.g., photos of damaged goods).

  2. Provide Information: Our team will review your request and provide you with a Return Authorization (RA) number and instructions on how to proceed. Please note that we cannot process returns without an RA number.

  3. Pack the Item: For non-plant items, please securely package the product in its original packaging. Plants must be packaged in a manner that protects them from damage during transit. We recommend placing plants in a sturdy box with protective padding to avoid injury during the shipping process.

  4. Return Shipping: Customers are responsible for the cost of return shipping unless the product is damaged or defective. We recommend using a trackable shipping service for all returns, as BoldlyHato is not responsible for lost or damaged returns during transit.

  5. Processing the Return: Once we receive your returned item and verify its condition, we will process the return and issue your refund or replacement. If the return is approved, we will notify you via email.

4. Refunds

Upon receipt and inspection of your return, we will process your refund. Please note that:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • The refund amount will be the cost of the product(s) minus any shipping fees paid at checkout. Shipping costs are non-refundable.
  • Processing time: Once we approve the return, please allow up to 7-10 business days for the refund to appear on your account. Processing times may vary depending on your financial institution.

If you receive a defective or damaged product, we will either issue a full refund or provide a replacement (depending on your preference and availability of stock).

5. Damaged or Defective Products

We take great care in packaging and shipping our products, but occasionally items may be damaged during transit. If you receive a damaged or defective product, please follow these steps:

  1. Contact Us Immediately: Notify our customer service team within 48 hours of receiving the damaged product. Include clear photos of the damage and your order number. We may request additional details to process the return or refund.

  2. Inspection: Upon receiving your return request, we will evaluate the extent of the damage. For defective plants, we may require photos showing the condition of the plant. We will determine whether a full refund, partial refund, or replacement is appropriate.

  3. Resolution: If the damage is deemed our fault or the product is defective, we will cover the return shipping costs and either issue a refund or send you a replacement product at no additional cost.

6. Exchanges

We do not offer direct exchanges at BoldlyHato. If you wish to exchange an item, you must return the original product and place a new order for the replacement item. Once the return has been processed, we will issue a refund to your original payment method, and you can purchase the desired item at full price.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Used or opened plant care products (such as fertilizers or pesticides)
  • Sale, clearance, or final sale items, unless defective
  • Customized or personalized products (e.g., engraved planters)

Please ensure you are certain about your purchase before making a decision on these items.

8. Return Address

Please return your items to the following address:

BoldlyHato Returns:
1819 Fairview St #A, Burlington, North Carolina, USA

Please note that returns must be shipped with a Return Authorization number provided by our customer service team.

9. Customer Support

If you have any questions about our refund or return process, please reach out to our customer service team for assistance:

We are happy to help and ensure that you have a pleasant shopping experience with us!

10. Changes to This Policy

BoldlyHato reserves the right to update or modify this Refund and Return Policy at any time. Changes will be posted on our website, and the date of the last update will be reflected at the top of this page. We recommend reviewing this policy periodically for any changes. By continuing to use our website and services, you agree to be bound by the updated terms.